Refund and Returns Policy -

Your satisfaction means everything to us. We understand that online shopping can be tricky, especially when it comes to fit, texture, and color. That’s why we’re committed to making your experience as smooth and fair as possible. This Refund & Return Policy outlines our procedures and conditions for returns, exchanges, and refunds.

General Return Guidelines

We want you to love your purchase. However, if for any reason you are not fully satisfied, you may request a return under the following conditions:

You must submit a return request within 7 days of receiving your item.
The item must be in its original condition: unworn, unwashed, unaltered, and with tags attached.
All returns must be accompanied by proof of purchase (order number or receipt).
Due to hygiene reasons, items are non-returnable.

We reserve the right to reject returns that do not meet these conditions.

Return Shipping & Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defective product).
We recommend using a trackable courier service as we are not responsible for returns lost in transit.
If the return is approved, we will process your refund after the item is received and inspected.

Shipping fees originally paid (if any) are non-refundable.

Refunds & Processing Time

Once we receive and inspect your return, we will notify you of the status. If approved:

A refund will be issued to your original payment method.
Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.
If your refund is delayed beyond 14 business days, please contact your bank first. If the issue persists, reach out to us and we will assist further.

Please note: Refunds will only be made for the item value, not including original shipping fees or return shipping.

Exchanges

If you’d like to exchange for a different size, color, or item, please follow the return process and mention in your email that you’d like an exchange.

Exchanges are subject to stock availability.
If the replacement item costs more, you will be asked to pay the price difference.
If the replacement item is of lower value, the balance will be refunded (excluding shipping).
You may be charged a new shipping fee for the replacement item.

We will ship your exchange only after we receive and inspect the returned item.

Non-Returnable Items

For hygiene and safety purposes, certain products are final sale and non-returnable, including:

Undergarments and socks
Clearance or discounted items marked “FINAL SALE”
Gift cards or promotional giveaway items
Items returned without tags, or that appear worn or damaged

We encourage you to double-check sizing and product details before completing your purchase.

Damaged or Defective Items

Although we conduct strict quality control, errors can occasionally occur.

If you receive a damaged, stained, or incorrect item:

Email us at [email protected] within 3 days of receiving the item.
Attach clear photos of the defect or damage and include your order number.
If confirmed, we will offer:
- A free replacement (if available),
- A full refund, or
- A store credit, depending on your preference.

In such cases, return shipping costs will be covered by us.

International Orders

We accept returns on international orders, but:

Customers are responsible for all return shipping fees, customs duties, and taxes.
We recommend confirming measurements and product details before placing an international order.

We do not offer exchanges on international orders due to customs and cost complexity.

Store Credits & Discount Codes

If you choose to receive store credit instead of a refund, we’ll issue a unique discount code equivalent to the item’s value. This code can be used on your next order and will be valid for 6 months.

Store credits are non-refundable and cannot be exchanged for cash.

Cancellation Policy

If you’ve placed an order by mistake or wish to cancel:

You may cancel the order within 12 hours of placing it, provided it hasn’t been shipped.
After this window or once the item has been dispatched, cancellation is no longer possible, and the normal return policy will apply.