Privacy Policy -

We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us in any way.

Information We Collect

We collect different types of personal information depending on how you interact with us. This may include:

A. Personal Identifiable Information (PII):

Full Name
Shipping & Billing Address
Phone Number
Email Address

B. Payment Information:

Credit/debit card details (processed securely via third-party payment gateway; we do not store this data)
Transaction history

C. Technical Information:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on each page

D. Voluntarily Provided Information:

Feedback, reviews, or queries submitted via contact forms
Survey responses or promotional participation

We only collect the minimum information necessary to fulfill our services and improve your shopping experience.

How We Use Your Information

Your data is used to provide a seamless shopping experience and to help us grow and improve our services. Specifically, we may use your information to:

Process and deliver your orders
Send order confirmation and shipping updates
Respond to customer service inquiries
Improve website functionality and personalize your browsing experience
Detect, prevent, and address technical issues or potential fraud
Send promotional emails (only if you opt in)

We do not sell or rent your personal information to third parties.

How We Protect Your Data

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures, including:

Secure Sockets Layer (SSL) encryption
Password-protected databases
Firewalls and malware scanning tools
Access restrictions for employee accounts

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

International Users

Knitthrift is based in Malaysia. By using our website, you acknowledge that your information will be processed in accordance with Malaysian laws and may be transferred to or stored on servers located in other countries, including those with different data protection regulations.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. All updates will be posted on this page. Please check this policy regularly to stay informed.

If significant changes are made, we may notify you via email or through a notice on the website.